Return Policy
Last Updated: [December 18, 2024]
At DISTINCTLY HOT, we want you to be confident in your purchase. While we hope you love your order, we understand that sometimes things don’t go as planned. The following policy outlines how we handle returns, refunds, and related issues.
Damages and Issues
- Incorrect or Damaged Items: If you receive a damaged product or the wrong item, please contact us immediately. We will cover return shipping costs in these cases and offer a full refund or replacement at no additional charge to you.
- Lost Packages: If your package is lost in transit, we will work with you to offer a refund, replacement, or—if suitable—an exchange.
Change of Mind Returns
- If you simply change your mind about a product, you are welcome to return it. However, in this case, the return shipping costs are your responsibility. Once we receive the item in its original condition, we will process a refund of the purchase price, excluding any initial shipping fees (if applicable).
Exchanges
- We do not typically offer exchanges unless a package was lost, or we made an error with your order. In those rare instances, we will gladly provide a replacement item.
Exceptions and Limitations
- Condition of Returned Items: All returned items must be unused, in the same condition as when you received them, and include all original packaging.
- Non-Returnable Items: Certain products may be marked as non-returnable. This will be clearly stated on the product page, and such items are final sale.
How to Initiate a Return
- Contact us within 7 days of receiving your order to report any issues or request a return.
- We will provide you with instructions on how and where to send your package.
- Once we receive your returned item and verify its condition, we will process your refund or replacement as applicable.
Processing Time
Refunds are typically processed within 3-5 business days after we receive and inspect your returned item. Your bank or credit card company may require additional time to post the refund to your account.
Contact Information
If you have any questions, concerns, or need assistance with a return, please reach out to us at:
We appreciate your business and thank you for choosing DISTINCTLY HOT.
