Shipping & Payment Info

Shipping & Payment Information

Business Information
Store Name: DISTINCTLY HOT
Address: 8158 S Park Cir, Southaven, MS 38671, United States
Phone: (662) 550-5741
Email: customer@distinctlyhot.com

Shipping Policy

• Shipping Destinations: We currently ship orders only within the United States.
• Shipping Costs: All outbound shipping within the U.S. is free of charge.
• Returns and Refunds:
  • We do not offer exchanges for items once delivered, except in the case of lost or misdelivered packages.
  • If you receive the wrong item due to our error, we will cover the return shipping costs and provide a full refund or replacement.
  • If you choose to return an item simply because you changed your mind, you will be responsible for all return shipping costs.
• Lost or Damaged Packages: If your package is lost in transit or arrives damaged, we will work with you to offer a refund, replacement, or—in certain circumstances—an exchange.

Order Processing & Delivery Times

• Processing Time: Once your order is placed, please allow 1-2 business days for order processing.
• Delivery Time: Most orders arrive within 5-7 business days after processing. Please note that delivery times may vary depending on your location and the selected shipping carrier.

Payment Information

• Accepted Payment Methods: We accept most major payment options, including credit/debit cards, PayPal, and other common online payment services.
• Payment Requirements: Payment is required at the time of purchase. Your order will not be processed until the payment has cleared.
• Billing Questions: If you have any questions regarding payment or require assistance completing your purchase, please contact us at (662) 550-5741 or email us at customer@distinctlyhot.com.

Contact Us
For any questions or concerns about shipping, payments, or returns, please reach out to us:
Phone: (662) 550-5741
Email: customer@distinctlyhot.com

We appreciate your business and are committed to providing a smooth shopping experience. Thank you for choosing DISTINCTLY HOT!